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Contact

Let's talk.

Have a question about AITrendex, automated trading or your account? We're here to help.

01Direct channels
General & support
[email protected]
Platform questions, account access and anything that isn't billing.
Billing & plans
[email protected]
Subscriptions, invoices, cancellations and refund enquiries.
Registered office
Office 1405, Bay Square Building 7, Business Bay, Dubai, United Arab Emirates
Written correspondence and legal notices.

Before you write

  • The FAQCovers most questions about how bots and Spot Grid work.
  • PricingPlan structure and what each tier includes.
  • Refund PolicyCancellation and refund terms in full.

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02Send a message

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01

We do not give trading advice

Support can explain how a feature behaves. It cannot tell you what to trade, how to size a position, or whether a configuration is suitable for you.

02

Never share credentials

We will never ask for your password, your exchange API secret, or a one-time code. Any message that does is not from us.

03

Include your account email

For anything account-specific, the email your account is registered under lets us respond without a round trip.